Resume

My Resume

Experience, education, and certifications.

11/2024 - Present

★Lead end-to-end QA activities for Salesforce Marketing Cloud (SFMC) programs including Email, Push Notifications, and Customer Journey campaigns.
★Define test strategy, test plans, release readiness criteria, and quality governance processes across multiple concurrent projects.
★Manage testing activities across Marketing, CRM, Development, Product, and Business stakeholders.
★Leverage GitHub Copilot and AI-assisted testing tools to accelerate test case creation, automation development, test data generation, and JIRA test management.
★Manage defect triage sessions, risk assessments, root cause analysis, and release sign-offs within Agile Scrum teams.
★Validate Journey Builder, Automation Studio, Data Extensions, Customer Segmentation, Personalization, and CRM-SFMC integrations.
★Lead automation initiatives using Playwright, Selenium, Appium, and Tosca to improve regression efficiency and test coverage.
★Mentor QA engineers, conduct peer reviews, and drive automation and quality engineering best practices.
★Provide testing metrics, quality reporting, and stakeholder communication throughout the release lifecycle.
★Successfully delivered 50+ SFMC campaign releases across global healthcare programs while maintaining high-quality standards.

03/2021 - 11/2024

★Led a QA team of 8 members (3 Automation Engineers and 5 Manual Testers) delivering SFMC, MCP, Web, and Mobile solutions.
★Managed end-to-end testing activities including test planning, estimation, execution, defect management, and release validation.
★Led Salesforce Marketing Cloud testing for Email Campaigns, Customer Journeys, SMS, and Push Notification workflows.
★Designed and maintained scalable automation frameworks using Selenium, Playwright, Appium, and Cucumber BDD.
★Collaborated with Business, Development, and Product teams to ensure complete test coverage and successful delivery.
★Established QA best practices, conducted peer reviews, mentored team members, and drove continuous process improvements.
★Provided testing status reports, quality metrics, and risk assessments to leadership and CoE stakeholders.
★Integrated automated test suites with Jenkins and Git-based CI/CD pipelines.
★Automated 500+ test cases and reduced regression effort by 40%.
★Supported 100+ production releases while improving automation adoption and QA maturity.

01/2019 - 02/2021

★Led automation testing activities for Airline and Cargo Management applications.
★Developed mobile automation solutions using Appium for iPad-based airline applications.
★Built end-to-end web automation frameworks using Selenium WebDriver.
★Delivered desktop automation solutions using Sikuli and Ranorex.
★Implemented BDD automation frameworks using Cucumber.
★Managed client communications, Proof of Concepts (POCs), and automation demonstrations.
★Collaborated with development teams to improve test coverage and release quality.
★Successfully delivered automation solutions for ANA, Air Arabia, Etihad Airways, and SPICA Air Cargo.
★Established automation frameworks across Mobile, iPad, Web, and Desktop platforms.
★Led successful automation POCs resulting in client approvals and project adoption.

12/2016 - 12/2018

★Developed and maintained mobile automation frameworks using Appium and Perfecto.
★Created and executed web automation scripts using Selenium WebDriver.
★Performed POS automation testing for retail applications.
★Prepared test estimates, effort calculations, and Statements of Work (SOW).
★Collaborated with clients, developers, and business teams to ensure quality deliverables.
★Participated in automation framework development and regression testing activities.
★Supported SAP testing and automation for retail order fulfillment workflows.
★Delivered automation solutions across Mobile, Web, POS, and SAP applications.
★Demonstrated automation solutions to client stakeholders.
★Expanded automation coverage through reusable automation assets.

07/2016 - 12/2016

02/2014 - 07/2016

★Performed manual and automation testing for Retail, Finance, and E-Commerce applications.
★Developed Android and iOS mobile automation solutions using Robotium and Appium.
★Built web automation frameworks using Cucumber, GEB, Groovy, and Capybara.
★Implemented responsive UI validation using the Galen Framework.
★Collaborated with Development and Business teams to deliver high-quality releases.
★Contributed to automation initiatives across Web and Mobile platforms.
★Built strong expertise in automation framework development and mobile testing.
★Supported successful delivery of projects for global retail and financial clients.